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Last evening we have experienced our first ever crash due to a massive traffic spike from Digg, StumbleUpon and Reddit, it was quite annoying, but I guess it is a good sign :). Our current hosting program supports 150 concurrent users (shared hosting). The article that caused the trouble was When a Company Logo Doesn’t Come Out So Good. We are using a WordPress plugin to track online activity in the site called Wassup, which we recommend and here is the traffic graph of just before the crash:
As you can see, we had a big peak of traffic and then came the crash :), the higher you are, the harder you fall…
As it turners out we used allot of the servers resource, here is a part of the email we received later on:
Due to an excessive amount of requests causing high load on our gator72 server we’ve been forced to disable the directory /public_html/Dev102 at this time as other customers are being affected due to this :
[root@gator72 ~]# scores
Load: 26.01, 31.35, 32.31 at 2008-06-03 13:06 (9.8% SQL)
44.59/usr 7.18/ni 12.43/sys 3.63/wa 0.00/id
Apache: 33.4 requests/sec - 1.0 MB/second - 29.9 kB/request
168 requests currently being processed, 30 idle servers
Apache Uptime 1 hour 52 minutes 45 seconds
The site does not “crash”, the host just resets the permissions to 000 and therefore blocks all access to the sites folder.
If you have other sites on the same account they will still be up and running, I don’t think every host does that, I have heard that people got their whole account disabled for some time after something like this.
After chatting online with the Host Gator online support the site was back up in a few minutes, I would definitely recommend Host Gator to anyone who is in need of hosting. For 10$ a month shared hosting they treat you like a 200$ heavy duty dedicated server user. Truly great service from them!
As a lesson we have installed WP Super Cache plugin that serves static pages instead of compiling each page and accessing the database for each request, hopefully it will help us get through spikes of traffic in the future. If that does not work, we will have to upgrade to a stronger hosting deal.
Thanks to everyone who helped crash the site
Tags :CrashHost GatorHostingPeakPermissionsTraffic
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